Privacy Policy

Last updated: Fri 24 Jan 2025

Introduction

Welcome to SadPlush ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sadplush.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Information We Collect

Personal Information

When you visit the Site, we may collect:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment information
  • Phone number
  • Order history

Non-Personal Information

  • Browser type
  • IP address
  • Operating system
  • Access times
  • Pages viewed
  • Device information

How We Use Your Information

We use the information we collect to:

  • Process your orders
  • Send order confirmations
  • Provide customer support
  • Send shipping updates
  • Process returns/refunds
  • Improve our services
  • Prevent fraud
  • Send marketing communications (with consent)

Information Sharing

We may share your information with:

  • Our shipping partners
  • Payment processors
  • Marketing service providers
  • Analytics providers
  • Legal authorities when required by law

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze site traffic
  • Understand user behavior
  • Improve site functionality
  • Provide personalized content

Third-Party Services

Our site integrates with:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Analytics services

Data Security

We implement appropriate security measures to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Regular security assessments
  • Limited access to personal data

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability

Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to Privacy Policy

We may update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

For questions about this Privacy Policy, please contact us at:

  • Email: sadplush.com@gmail.com
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom