Refund Policy
Last updated: January 24, 2025
Return Eligibility
- 30-day return window from delivery date
- Items must be unused, undamaged
- Original packaging required
- Proof of purchase required
Non-Returnable Items
- Free gifts
- Used or damaged items
- Items without original packaging
Return Process
- Email sadplush.com@gmail.com with order number
- Receive return authorization
- Ship item back
- Refund processed upon receipt
Shipping Costs
- Customer pays return shipping
- Original shipping fees non-refundable
- Free shipping orders: shipping cost deducted from refund
Refund Timeline
- Processing: 3-5 business days after receipt
- Bank processing: 5-10 business days
- Method: Original payment method
Exchanges
- Not available currently
- Return item for refund and place new order
Damaged Items
- Report within 48 hours of delivery
- Photos required
- Full refund or replacement offered
Contact
SadPlush 71-75 Shelton Street Covent Garden, London United Kingdom Email: sadplush.com@gmail.com